TERMS AND CONDITIONS OF THE HOKABAKA ONLINE STORE

The owner of the HokaBaka online store (hereinafter referred to as the “Online Store”) is Hokabaka OÜ (registry code 16937074), located at Bakase, Hullo village, 91301 Vormsi Parish, Lääne County, Estonia.

VALIDITY OF THE SALES CONTRACT, PRODUCT AND PRICE INFORMATION

These terms and conditions apply to purchases made through the Online Store. The prices of products sold in the Online Store are indicated next to the respective products. A shipping fee of €4.00 is added to the price. All prices of goods sold in the Online Store are in euros.

The delivery fee depends on the buyer’s location and the selected delivery method. The delivery fee is displayed to the buyer when placing the order.

Hokabaka OÜ is the data controller responsible for processing personal data. Hokabaka OÜ transfers the personal data necessary for processing payments to its authorized processor, Maksekeskus AS.

PLACING AN ORDER

To order a product, the desired products must be added to the shopping cart. To place an order, the required information fields must be completed and a suitable delivery method selected. The total amount payable will then be displayed on the screen and can be paid securely using the following payment methods:

Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay.

NB! When paying via a bank link, be sure to click the “Return to Merchant” button on the bank’s website.

Payments are processed by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment — when paying via a bank link, in the secure environment of the respective bank, and when paying by credit card, in the secure environment of Maksekeskus AS. The seller does not have access to the customer’s bank or credit card details.

The sales contract enters into force once the amount due has been received in the Online Store’s bank account.

The owner of the Online Store is the data controller responsible for processing personal data and transfers the personal data necessary for processing payments to its authorized processor, Maksekeskus AS.

If the ordered goods cannot be delivered because the product is out of stock or for another reason, the buyer will be notified as soon as possible and the amount paid, including delivery costs, will be refunded immediately, but no later than within 14 days from the date the notification was sent.

DELIVERY

Hokabaka OÜ is the data controller responsible for processing personal data. Hokabaka OÜ transfers the personal data necessary for processing payments to its authorized processor, Maksekeskus AS.

DELIVERY

Goods are shipped to the following country:

• Estonia

The buyer can choose the following delivery service:

• Itella Smartpost OÜ

The buyer is responsible for the shipping costs, and the applicable price is displayed next to the selected shipping method.

Domestic shipments within Estonia generally reach the destination specified by the buyer within 4 business days from the date the sales contract enters into force.

In exceptional circumstances, the goods may be delivered within up to 45 calendar days.

DELIVERY METHOD AND CONDITIONS

HokaBaka undertakes to notify the Customer immediately of any changes to the delivery time.

The Customer is required to notify HokaBaka immediately of any change to the delivery destination.

The accuracy and correctness of the information provided in the order are essential to avoiding delays and misunderstandings during delivery. HokaBaka and the courier company are not responsible for delays in the delivery of products or for any misunderstandings if the delay or misunderstanding is caused by inaccurate information provided by the Customer when placing the order.

A product with damaged packaging must be returned, and information about the damaged package must be sent by email to hokabaka@outlook.com. A photograph must be provided as evidence.

HokaBaka has the right not to deliver goods that have already been ordered if the goods are out of stock. If HokaBaka is unable to fulfill the order, a HokaBaka representative will contact the Customer and offer an alternative option no later than 3 business days from confirmation of the order.

If the Customer does not wish to purchase the alternative product offered instead of the originally ordered product, and the Customer has already paid for the ordered product, HokaBaka will refund the amount already paid for the ordered product to the Customer (the person who made the payment) no later than 14 days from the date the payment was received in HokaBaka’s account.

RETURNS

The Customer has the right to return the goods within 14 days from the date of receipt.

The returned goods must be unused, undamaged, and in their original packaging.

The product must be unused and clean, and the identity of the buyer and the date of purchase must be identifiable.

The seller has the right not to accept the returned product and to send it to the product manufacturer/creator for inspection. A decision on whether the product can be accepted as a return will be made no later than within 14 days.

A withdrawal notice must be sent to HokaBaka by email at info@hokabaka.com within the applicable deadline (i.e. within 14 days).

The Customer bears the ordinary costs of returning the goods up to an amount corresponding to €10, except where the goods delivered do not correspond to the order. The original transportation/delivery costs are non-refundable.

HokaBaka will refund the amount paid for the returned goods within 14 calendar days from receipt of the notice of withdrawal from the sales contract, provided that the returned goods have reached HokaBaka within that period.

The refund will be made to the same bank account from which the payment was originally made to the HokaBaka online store.

If the returned product has deteriorated due to circumstances not attributable to HokaBaka, but rather due to improper use of the product or other circumstances (e.g. damaged packaging), HokaBaka has the right to deduct the amount corresponding to the decrease in the value of the product from the amount to be refunded to the Customer.